TERMS & CONDITIONS
TERMS & CONDITIONS
Effective Date: September 12, 2026
1. Services & Scope
Solus Digital Systems ("Provider") provides web design, digital asset development, and lead capture integration services. All deliverables, project tiers ($1,000, $1,500, or $2,000 fixed build fees), and technical specifications are strictly governed by the written Scope of Work, executed proposal, or selected service tier agreed upon between Provider and Client. Provider does not bill on an hourly rate basis.
2. Deposit & Payment Milestones
50% Commitment Deposit: Client agrees to pay a 50% commitment deposit of the total project fee upon agreement execution to secure a dedicated build slot on Provider’s production calendar.
50% Final Balance: The remaining 50% final balance is due immediately prior to custom domain deployment and live launch.
3. Risk-Free Staging Guarantee & Refund Policy
100% Refund Window: Provider delivers an initial private staging preview link within 4 to 5 business days of receiving Client assets. If Client determines the design direction does not meet expectations, Client may request a 100% refund of the initial 50% deposit prior to formal staging sign-off or within five (5) business days of link delivery, whichever comes first. Upon refund request, the staging link will be deactivated and all services terminated.
Non-Refundable Milestone Cutoff: Once Client provides written approval of the staging preview to proceed into domain integration—or if five (5) business days elapse post-delivery without a refund request—the 50% deposit becomes 100% non-refundable to cover allocated production labor.
Post-Staging Cancellation: If Client requests termination after staging approval but prior to live launch, Provider shall retain the initial 50% deposit as full payment for labor, waive the remaining 50% balance, and withhold all design files, staging access, and live domain deployment.
4. Revisions & Scope Changes
The build fee covers one (1) included round of aggregated text and visual edits submitted during the staging preview window. Out-of-scope feature requests, additional pages, or structural changes requested after staging sign-off require a formal written Change Order detailing additional fees and timeline adjustments.
5. Intellectual Property & Portfolio Rights
Full ownership rights to completed custom visual layout designs transfer to Client exclusively upon Provider’s receipt of the final 50% balance payment. Provider retains sole title to all work until paid in full. Client grants Provider a perpetual, royalty-free license to feature completed project screenshots and case studies in Provider’s agency portfolio and marketing materials.
6. Optional Hosting & Care Retainer Options
Prior to live launch, Client elects one (1) of the following ongoing hosting support structures:
Month-to-Month Managed Care ($99/month): Covers cloud hosting, SSL security certificates, form testing, and up to 1 hour/month of minor updates. Billed every 30 days automatically; cancel anytime with written notice prior to the next billing cycle. A 14-day grace period applies to overdue payments before temporary hosting suspension.
Annual Managed Care ($988/year): Includes all care features at a discounted non-refundable annual rate, automatically renewing annually unless canceled prior to the renewal date.
Self-Managed Account Transfer ($0/month to Provider): Full site platform ownership is transferred to Client’s personal account upon final payment. Client assumes 100% responsibility for paying hosting and software fees directly to the server host (typically $15–$50/month depending on selected features) and managing domain DNS settings.
7. Governing Law & Dispute Resolution
This Agreement is governed by the substantive laws of the State of North Carolina. Exclusive jurisdiction and venue for any legal proceeding shall lie in the state or federal courts located in Mecklenburg County, North Carolina. In any action brought to enforce payment terms, the prevailing party shall recover reasonable legal and collection fees.
Business: Solus Digital Systems
Support Email: contact@solusdigitalsystems.com